Help Center

Find answers to common questions about TixCasa.

Getting Started

What is TixCasa?

TixCasa is a free ticket discovery platform. We show you ticket prices from multiple marketplaces like Ticketmaster, StubHub, SeatGeek, Vivid Seats, and TickPick — all in one search. Think of us as the Skyscanner of tickets.

Does TixCasa sell tickets?

No. TixCasa does not sell, hold, or distribute tickets. We display listings from third-party platforms. When you click on a listing, you're taken directly to that platform to complete your purchase.

Is TixCasa free to use?

Yes, 100% free. No account required, no fees, no catch. We make money through affiliate commissions from our partner platforms, which never affects the price you pay.

Do I need to create an account?

No. You can search and browse tickets without creating an account. In the future, we may offer optional accounts for features like price alerts and saved events.

Buying Tickets

How do I buy tickets through TixCasa?

Search for your event, browse prices across platforms, and click the listing you want. You'll be redirected to the ticket platform (StubHub, Ticketmaster, etc.) to complete your purchase directly with them.

Are the prices on TixCasa accurate?

We pull real-time pricing data from each platform. Prices can change quickly based on demand, so the price you see on TixCasa should be very close to the price on the seller's site. Always verify the final total at checkout.

Does "all-in pricing" mean there are no additional fees?

We do our best to show all-in prices that include service fees. However, the final price is determined by the seller's platform at checkout. Some platforms may add additional fees. We recommend checking the total before completing your purchase.

What if I need a refund?

Since your purchase is made through a third-party platform (not TixCasa), refund policies are handled by that platform. Check the seller's refund policy before buying. Most major platforms offer buyer guarantees.

Events & Coverage

What types of events does TixCasa cover?

Concerts, sports (NFL, NBA, NHL, MLS, FIFA World Cup, and more), comedy shows, theater, festivals, and other live events. We cover events worldwide.

Can I search for events in my city?

Yes. Use the city filter in the search bar, or allow location access and we'll automatically show trending events near you.

What platforms does TixCasa include?

We currently show prices from Ticketmaster, StubHub, SeatGeek, Vivid Seats, and TickPick. We're always working to add more platforms.

Technical

Why do I see "Price TBA" on some events?

Some events haven't released pricing yet, or pricing data isn't available from our partner platforms. Check back closer to the event date.

The site isn't loading properly. What should I do?

Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, contact us at admin@tixcasa.com.

Is my data safe?

Yes. We don't sell personal information. We collect minimal data to improve your experience. Read our full Privacy Policy for details.

Still have questions?

We're here to help.

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